Using the Web Phone
Built-In Web Phone
LeanPBX includes a browser-based phone that lets you make and receive calls without any hardware or software. Just open your dashboard and click the phone icon to get started.
Getting Started
Open the Web Phone
Click the phone icon at the bottom of your screen. Your browser may ask for microphone permission — allow it to enable calling.
Wait for Registration
The status indicator turns green when your phone is registered and ready. Red means disconnected, amber means connecting.
Make a Call
Type a number on the keypad or click a recent call or team member, then press the green Call button.
Phone Tabs
When you are not on a call, the web phone has three tabs:
📞 Keypad
Dial pad to type phone numbers. Supports 0-9, *, #, and + (long-press 0).
📋 Recent
Last 20 calls with contact names from your CRM, direction, outcome, and duration. Click to redial.
👥 Extensions
Team members with live status. Green = available, gray = unavailable, red = in-call, amber = ringing.
During a Call
🔇 Mute
Mute your microphone. The other party cannot hear you, but you can still hear them.
⏸ Hold
Place the call on hold. The caller hears your music on hold until you resume.
🔢 Keypad
Send DTMF tones during a call — useful for navigating phone menus or entering PINs.
↪ Transfer
Transfer the call to another number. Choose blind (instant) or attended (speak to the other party first).
Audio Settings
Click the gear icon in the phone header to access audio settings:
Keyboard Shortcuts
0-9, *, #, +
Dial digits on the keypad
Enter
Place or answer a call
Escape
Hang up or cancel a call
Backspace
Delete the last digit entered