Setting Up Voicemail

What Is Voicemail?

Voicemail lets callers leave a message when you are unavailable. Messages are delivered to your email inbox as audio attachments, and you can also listen to them by dialing *97 from your phone.

How to Set Up Voicemail

1

Open the Voicemail Form

Navigate to PBX > Voicemails in the sidebar, then click New Voicemail.

2

Select an Extension

Choose which extension should receive voicemail. Only extensions without an existing voicemail box are shown.

3

Set Your Email Address

Enter the email address where voicemail recordings should be sent. Each new voicemail is delivered as an audio attachment.

4

Set a PIN

Choose a numeric PIN to access your voicemail by phone. The default PIN is 1234. Dial *97 from your extension to listen to messages.

5

Click Create

Your voicemail is now active. Unanswered calls to this extension will automatically go to voicemail.

Voicemail Settings

📎 Attach Audio

Include the voicemail recording as an audio file attachment in the email. Default: Yes.

🗑 Delete After Email

Remove the voicemail from the server after emailing it. Default: No.

☎ Say Caller ID

Announce the caller's number before playing the message. Default: No.

✉ Play Envelope

Announce the date, time, and caller info before each message. Default: Yes.

🔍 Allow Review

Let callers review and re-record their message before saving. Default: No.

🌍 Timezone

Used for announcing message timestamps. Options: Eastern, Central, European.

💡

Tip

When voicemail is created, the extension's no-answer destination is automatically set to voicemail. You can change this in the extension settings if you want unanswered calls to go somewhere else first.