Using the Call Routing Setup Wizard
Call Routing Setup
The Call Routing Setup page gives you a single place to see all your phone numbers and configure where incoming calls go. No need to navigate between different pages — set up or change routing for any number right here.
How to Use It
Open Call Routing Setup
Navigate to Call Routing > Call Routing Setup in the sidebar.
Review Your Numbers
Each phone number is shown as a card with a status indicator — green checkmark if routing is configured, orange warning if not yet set up.
Set Up or Change Routing
Click Set Up or Change on any number to configure where calls go. Choose a routing type and follow the guided steps.
Routing Options
Choose how incoming calls should be handled:
☎ Ring an Extension
Send calls to a specific person or device. Create a new extension or use an existing one.
👥 Ring a Group
Ring multiple team members at once or in order.
📲 Follow Me
Ring a sequence of numbers — office, then mobile, then home.
📢 Announcement
Play a recorded message, then continue to another destination.
✉ Voicemail
Send callers straight to a voicemail box.
↪ Forward
Forward to a mobile or external phone number.
Advanced Options (requires advanced call routing feature)
📋 IVR / Auto-Attendant
Greet callers with a menu — "Press 1 for Sales."
🕑 Time-Based Routing
Route differently during and after business hours.
📞 Call Queue
Hold callers in line and distribute to agents.
🎙 Conference
Connect callers to a conference bridge.
Visual Call Flow Builder
Switch to the Visual view at the top of the page for a drag-and-drop call flow builder. Select a phone number, then drag destinations from the palette on the left onto the canvas to build your routing visually. Click Save Routing to apply your changes.