Setting Up Time-Based Routing

What Is Time-Based Routing?

Time conditions let you route calls differently based on the time of day, day of the week, or date range. For example, send calls to your team during business hours and to voicemail after hours. This feature requires the advanced call routing feature on your subscription plan.

How to Create a Time Condition

1

Open the Form

Navigate to Call Routing > Time Conditions in the sidebar, then click New Time Condition.

2

Enter a Description

For example, "Business hours Mon-Fri 9am-5pm".

3

Set the Time Range

Set the Start Time and End Time for your business hours. Then set the Weekdays range (default: Monday to Friday), Days of Month range (default: 1-31), and Months range (default: January to December).

4

Set Destinations

Choose two destinations — one for when the time condition matches (during business hours) and one for when it does not match (after hours).

How It Works

☀ During Business Hours

Calls go to the Match destination — for example, your IVR menu or ring group.

🌙 After Hours

Calls go to the No Match destination — for example, voicemail or a forwarding to mobile.

💡

Tip

You can optionally set a timezone override if your business hours should be evaluated in a different timezone than your account default.