Creating a Ring Group

What Is a Ring Group?

A ring group lets you ring multiple extensions at once or in a specific order when a call comes in. Ideal for sales teams, support desks, or any situation where a group of people should share incoming calls.

How to Create a Ring Group

1

Open the Form

Navigate to Call Routing > Ring Groups in the sidebar, then click New Ring Group.

2

Enter a Description

Give the group a clear name — for example, "Sales team — rings all agents simultaneously".

3

Choose a Ring Strategy

Select how the group rings its members. See the strategy guide below for details on each option.

4

Set Ring Time & No-Answer Destination

Choose how many seconds to ring (default: 20 seconds) and where calls go if nobody picks up — voicemail, another ring group, an IVR, etc.

5

Add Members

After creating the ring group, go to the Members tab to add extensions to the group. Then click Create.

Ring Strategies Explained

🔔

Ring All

Rings every member at the same time. The first person to pick up gets the call. Best for: small teams where anyone can answer.

🔍

Hunt

Rings members one at a time, in order. If the first does not answer, moves to the next. Best for: teams with a preferred answering order.

📢

Memory Hunt

Starts by ringing just the first member. Then first + second together. Then all three, building up. Best for: a balance between Hunt and Ring All.

🎯

First Available

Rings only the first member who is not already on another call. Best for: busy teams where some agents are frequently on calls.

☎

First Not On Phone

Rings the first member whose phone is not currently in use (not ringing, not on a call). Best for: small teams with shared phone duties.

Additional Options

✅ Confirm Calls

Requires press 1 to accept. Prevents calls from going to a member's personal voicemail.

⏭ Skip Busy Members

Automatically skips members who are already on another call.

🏷 CID Name Prefix

Adds a label like "Sales:" so members know the call came through this group.

🎵 Music on Hold

The music or message callers hear while the ring group is ringing.

Using a Ring Group

Once created, you can assign a ring group as the destination for:

✓ A phone number — ring the whole team
✓ An extension no-answer fallback
✓ An IVR menu option — "Press 1 for Sales"
✓ A time condition — different groups by hours
✓ Another ring group's failover — chain for escalation