Viewing Your Call History
Call History
Every inbound and outbound call on your account is logged as a call detail record (CDR). You can search, filter, and review your call history from the Reports menu.
How to View Call History
Navigate to Reports > Call History
Your most recent calls are shown first, sorted by date and time.
Search and Filter
Use the search bar to find calls by phone number, or use filters to narrow results by date range, call type, disposition, or destination.
Play or Download Recordings
If call recording is enabled, calls with recordings show Play and Download buttons on the right side of the row.
What Each Column Shows
📅 Date/Time
When the call started.
☎ From / To
The caller's number and the number that was dialed.
🌍 Destination
The country or region called (for outbound calls).
⏱ Duration / Billable
Total call length and the billable portion (in minutes and seconds).
💲 Cost
The amount charged for this call, based on your call plan rates.
🎤 Recording
Shows "Available" if the call was recorded. Click Play or Download.
Call Types
📲 Inbound
📞 Outbound
↪ Forwarded
Call Outcomes
✅ Answered
The call was picked up and connected.
📵 No Answer
Nobody picked up before the timeout.
🚫 Busy
The line was busy.
❌ Failed
The call could not be completed.
Filters
Use these filters to narrow your call history: